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Eleanor Kay ★★★★★★★★★★
A really positive experience from beginning to end. Everything about the Water Tight team was great, from Joseph's friendly and helpful manner on the phone through to Sam's great job on site. I highly recommend these plumbers - they came when they said they would, ensured I clearly understood what the problem was and what the options were to fix it, and were very affordable as well. Definitely my plumbers of choice in the future!
I honestly don't know where to begin. I rang late on a winter's day with a blocked toilet, and Tom arrived 15 minutes later. He was friendly, courteous and professional, and very quickly located where he thought the problem was. It was late in the day and he decided to book one of his team for the next day.
Sam rang early the next morning and again turned up withing ten minutes. Equally courteous and professional. He and Tom worked out the best approach and Sam then proceeded to fix it.
Both Tom and Sam explained things like they were talking to an informed layman, not an idiot: including what the likely problem was, the eventual ACTUAL problem and how they solved it.
And all at a very reasonable cost. Very reasonable.
You honestly don't GET this kind of professionalism any more...except you do.
Apart from this review, I'm telling everyone I know :-)
I was very happy with the service Water Tight provided in relation to servicing two toilets. Tom responded to my query quickly and arranged for a plumber to come on the day I requested. Andrew was thoroughly professional and did an excellent job in replacing the broken components. I will definitely use Water Tight again.
These guys were great! They came out on a Sunday and instead of just plowing ahead with the work and charging us a fortune, they recommended we wait until Monday and gave us solutions on how to manage our leak issue in the interim. They looked for and delivered the most cost-effective solution to the problem rather than just wrack up the costs. they were prompt, clean and a pleasure to deal with. we will now use water tight for all our future plumbing needs.
Water Tight Canberra are fabulous. We had major plumbing issues at our new house and Tom and his team were amazing from start to finish. They were calm, professional and reasonably priced. We will keep using them as our go-to plumber... though hopefully only minor issues to address from now on!