If we are more than 10 minutes late without prior notification we will waive the service call fee.
Sabrina Chin ★★★★★★★★★★
I contacted Tom about root herbicide treatment for our house. Tom was very easy professional and set up an appointment immediately. He also helped us clear two pipes that were unfortunately already blocked by the roots and charged us for the use of the eel once for two pipes. Overall, impressive workmanship at a competitive price. I'll definitely call Tom and his team again for any plumbing issues.
A really positive experience from beginning to end. Everything about the Water Tight team was great, from Joseph's friendly and helpful manner on the phone through to Sam's great job on site. I highly recommend these plumbers - they came when they said they would, ensured I clearly understood what the problem was and what the options were to fix it, and were very affordable as well. Definitely my plumbers of choice in the future!
I honestly don't know where to begin. I rang late on a winter's day with a blocked toilet, and Tom arrived 15 minutes later. He was friendly, courteous and professional, and very quickly located where he thought the problem was. It was late in the day and he decided to book one of his team for the next day.
Sam rang early the next morning and again turned up withing ten minutes. Equally courteous and professional. He and Tom worked out the best approach and Sam then proceeded to fix it.
Both Tom and Sam explained things like they were talking to an informed layman, not an idiot: including what the likely problem was, the eventual ACTUAL problem and how they solved it.
And all at a very reasonable cost. Very reasonable.
You honestly don't GET this kind of professionalism any more...except you do.
Apart from this review, I'm telling everyone I know :-)
Excellent work, customer service, and price. Had two plumbers from Water Tight, Andrew and Sam, come to do some minor work on different days. Both of them were friendly, efficient, and happy to walk me through what they were doing.