Additional Warranty on Items we Supply

Where we have supplied a material item and it is from our standard range (ie not a specially requested item the customer has specified) we provide the labour portion of a warranty repair to our customers at no additional charge whilst the unit is under warranty.

What this means to you – Let’s say we supply you with a toilet suite and a small plastic part inside the water tank breaks whilst it is still under the manufacturer warranty. Generally, the repair process would be you engage a plumber to assess the problem who comes to the site costing you the minimum service call fee and labour charges. They then identified its a warranty issue and contact the manufacturer to organise a replacement part which is sent out to the client. Once the part arrives, the plumber has to return to the site to install the broken part again at the client’s expense. Generally speaking, the plumber’s labour will be considerably more expensive than the parts that are required. If this item was purchased from Water Tight Canberra we would wear the costs you would be paying the plumber. 

Note – This additional warranty is limited to where labour to repair said item is to be conducted by a licensed plumber.  

Google Reviews

  • Alex O'Brien

    Josh and Bradley were thorough, communicative and friendly. They ensured we were happy with the final product. Great work. Thank you!

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  • k mackay

    Found my go to plumber! Excellent service! Great explanation of work done, and great work done. Quick to arrive, quick and clean execution. Great result. First time home owner, after three plumbers in 10 months.. I've found my preferred professionals and fully recommend. 🙂

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  • Michael Drew

    These guys were highly professional, prompt and courteous. They are very focussed on customer liaison and kept us informed about everything. I couldn't have asked for anything more. I will definitely be calling Water Tight next time I have a plumbing issue.

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  • carmen connellan

    Great service great guy (Josh). Very prompt and professional and kept us informed. Will definitely use your company again.

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  • jtammett

    Very professional job from start to finish – from easy booking process to job completion. We had a leak, the source of which was a mystery. Serviceman, Josh arrived at the scheduled time, listened carefully as the problem was explained, informed us of what he would do to investigate it, identified the source of the leak, repaired it and cleaned up the area completely. We were delighted, and would certainly call on Watertight again for any plumbing work, and highly recommend them to others.

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