Where we have supplied a material item and it is from our standard range (ie not a specially requested item the customer has specified) we provide the labour portion of a warranty repair to our customers at no additional charge whilst the unit is under warranty.
What this means to you – Let’s say we supply you with a toilet suite and a small plastic part inside the water tank breaks whilst it is still under the manufacturer warranty. Generally, the repair process would be you engage a plumber to assess the problem who comes to the site costing you the minimum service call fee and labour charges. They then identified its a warranty issue and contact the manufacturer to organise a replacement part which is sent out to the client. Once the part arrives, the plumber has to return to the site to install the broken part again at the client’s expense. Generally speaking, the plumber’s labour will be considerably more expensive than the parts that are required. If this item was purchased from Water Tight Canberra we would wear the costs you would be paying the plumber.
Note – This additional warranty is limited to where labour to repair said item is to be conducted by a licensed plumber.