At Water Tight Canberra we are extremely proud of our carefully stocked vans that allow us to complete the vast majority of jobs without the need to visit a plumbing supplier. Our vans are restocked twice a month with a stock list we have spent considerable time developing to ensure that we have the most common items on board. Unfortunately it is not possible for us to drive around with the entire Reece Plumbing shop on the back of our trucks and there will be occasions that in order to complete a quality job we will need to drive to the supplier to get parts.
If we run out of an item that is on our stock list, we will NOT charge for the travel time to the supplier to pick up the parts. If we require parts that are not on our stock list then the labour time to pick up parts is chargeable to the customer.