When drains back up, frustration follows. After multiple DIY attempts failed, a Bruce homeowner turned to Water Tight Canberra — and our team delivered fast, professional results. The glowing 5-star review says it all:
“Liam arrived same day, on time and quickly diagnosed the problem. He explained each step, gave advice to prevent it happening again, showed me CCTV of my drainage pipes, and even cleaned up afterwards. Liam’s professionalism and friendly demeanour was outstanding. I highly recommend Water Tight – ask for Liam, you won’t be disappointed.”
This job highlights what sets Water Tight Canberra apart: technical skill, clear communication, and exceptional customer service.
Problem
The client’s kitchen gully, located by the front door, was overflowing. Toilets and other fixtures were draining fine, meaning the issue was isolated to the gully line. After unsuccessful attempts using a hardware store auger and chemical drain cleaners, the customer realised it was time for a professional plumber in Belconnen.
Assessment
Upon arrival, Liam quickly confirmed that the blockage was localised. Using a plunger designed for heavy-duty drainage, he felt resistance at the bottom of the gully. His experience immediately suggested the culprit: a solid build-up of fat and grease.
What We Did
- Cleared the blockage: Liam used precise plunging to break apart the fat/grease mass.
- Flushed the line: He then ran hot water through the kitchen sink for five minutes to wash away remaining residue.
- CCTV inspection: As a courtesy, Liam put a camera through the line to show the homeowner that the pipe was clear, with no tree root intrusion or structural defects.
- Clean-up: Once complete, Liam tidied the work area — a small step that customers always appreciate.
Materials & Standards
No chemical shortcuts, no guesswork. Just professional tools and know-how. Water Tight Canberra works in line with ACT plumbing and drainage standards, ensuring every drain clearance is safe, effective, and leaves the system ready for long-term reliability.
Results
The gully drained perfectly, with no signs of overflow. The homeowner was delighted not only with the result but with the care and professionalism shown throughout. Their 5-star review reflects exactly what we strive for:
“Liam’s customer service, professionalism, relaxed and friendly demeanour was outstanding.”
Tips
Liam also shared preventative advice with the homeowner — knowledge that every Canberra household should know:
- Avoid tipping cooking oils, fats, or food scraps down the sink.
- Use sink strainers to capture solids.
- Run hot water after washing dishes to help prevent fat build-up.
- Book periodic CCTV drain inspections for peace of mind, especially in older suburbs like Bruce.
Location Notes
Bruce, ACT, is known for its mix of older homes and modern townhouses. With many properties featuring original drainage lines, blockages from fat build-up or tree roots are common in this area. Fast, local service is key — and our plumber Belconnen team is just around the corner when residents need expert assistance. Water Tight Canberra also provides blocked drains services in Canberra for homes in need of reliable, professional drain clearing. Contact Water Tight Canberra today on (02) 6195 9991.
Gallery
Testimonial Highlight:
“Quick, professional and friendly – Liam showed me exactly what was happening in my drains and left everything spotless.”
