1 Who We Are

Water Tight Canberra is a licensed plumbing business operating in Canberra, ACT and surrounds. Our website is watertightcanberra.com.au.

2 Information We Collect

We collect personal information that is reasonably necessary to provide our plumbing services to you. This may include:

• Your name, home or business address, phone number, and email address
• Payment details (processed securely via Stripe — we do not store card numbers on our systems)
• Photographs of your property taken to document existing conditions, completed work, or areas requiring attention
• Job history and service records relating to work carried out at your property
• Details of appliances, fixtures, and infrastructure at your property (e.g. hot water systems, pipe materials, fixture age, and compliance history)

We collect this information directly from you when you request a quote, book a job, communicate with us, or enrol in the Water Tight Club membership program.

3 How We Use Your Information

We use your personal information to:

• Schedule and carry out plumbing services at your property
• Issue invoices and process payments
• Maintain records of work performed for warranty and compliance purposes
• Communicate with you about your bookings, quotes, and account
• Send you occasional service reminders or promotional communications (you may opt out at any time)
• Improve our services and customer experience

We will not use your information for purposes unrelated to the above without your consent.

4 Third-Party Services

To operate our business effectively, we use the following third-party platforms that may handle your personal data on our behalf. Each operates under its own privacy policy:

• ServiceM8 — job scheduling, quoting, and field management. Privacy Policy ↗
• Stripe — secure payment processing. Privacy Policy ↗
• Mailchimp — email communications and marketing. Privacy Policy ↗
• Google Ads & Meta Ads — online advertising. These platforms may use cookies or pixels to measure ad performance. See Google’s Privacy Policy ↗ and Meta’s Privacy Policy ↗.
• Google Workspace — business email and document storage, which may contain customer correspondence. Privacy Policy ↗
• Go High Level — CRM and customer communications platform. Privacy Policy ↗

We may also use other reputable cloud-based business tools that process data on our behalf. These providers are required to handle data securely and in accordance with applicable privacy laws.

We do not sell your personal information to any third party.

5 Photos & Social Media Use

We may use photographs and de-identified job information (such as the type of work performed and general location) for social media, marketing, or educational purposes. This helps us showcase our workmanship and provide useful information to the community.

Photos used for these purposes will not include identifiable personal details such as street numbers or full addresses. If you would prefer your job information or photos not be used in this way, please let us know at any time — verbally on the day or by contacting us via email.

6 Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to understand how visitors use our site and to measure the effectiveness of our advertising. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

7 Storage & Security

Your information is stored securely within the third-party platforms listed above, all of which use industry-standard encryption and access controls. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

Property photographs are stored within our job management system (ServiceM8) and are only accessible to Water Tight Canberra staff and the relevant customer.

8 Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, financial records under the Corporations Act 2001). Job records and photographs may be retained for a minimum of seven years for warranty and compliance purposes.

When information is no longer required, it is securely deleted or de-identified.

9 Your Rights & Access

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request that inaccurate information be corrected
• Request that your information be deleted (subject to legal retention obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us by email at the address below. We will respond to your request within 30 days.

10 Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The current version will always be available on our website. Continued use of our services after any update constitutes acceptance of the revised policy.

12 Contact Us

For any privacy-related enquiries, access requests, or corrections, please reach out: