When a homeowner in Scullin found their toilet cistern refusing to fill properly, they called on Water Tight Canberra for expert help. The result? A smooth fix, a brand-new inlet valve, and a glowing 5-star review for Brayden, one of our highly skilled tradesmen.
The review said: “Brayden was great. He quickly assessed the problem with the toilet and ensured everything was working fine. He even installed a new hose. Brayden was on time and very friendly. I highly recommend Water Tight.”
This job is another example of how our attention to detail, technical skill, and customer-first service shines through.
Problem
The toilet cistern wasn’t refilling automatically. It would only fill when the isolation tap was turned on and off manually — not exactly what you want from a modern toilet. While still functional, the issue was frustrating and had the potential to worsen if left unchecked.
Assessment
Brayden arrived on time, inspected the cistern, and quickly diagnosed the problem: the bottom inlet valve had failed. This component regulates water entering the cistern, and when it malfunctions, the toilet can’t refill correctly.
Given the age and wear of the valve, Brayden recommended replacing it with a high-quality adjustable bottom inlet valve to restore full functionality.
What We Did
Shut off the water supply at the cistern tap.
Removed the faulty bottom inlet valve.
Installed a new adjustable bottom inlet valve for durability and efficiency.
Replaced the cistern hose with a new braided stainless-steel connection to ensure reliability and compliance.
Tested the system thoroughly — checking the fill rate, seal integrity, and overall performance.
Brayden also walked the homeowner through what had been done, ensuring they felt confident that the problem was resolved.
Materials & Standards
We only use compliant, water-efficient fittings that meet Australian Standards. The new inlet valve allows for precise adjustment of water levels, ensuring efficiency and longevity.
The braided stainless-steel hose is corrosion-resistant and designed to withstand constant water pressure — far superior to the cheap plastic hoses that often fail prematurely.
As always, we carried out the work under Water Tight Canberra’s strict compliance and safety practices.
Results
The cistern now fills smoothly and automatically after every flush, with no need for manual tap adjustments.
The homeowner was delighted, leaving a 5-star review praising Brayden’s punctuality, friendliness, and professionalism. They highlighted that not only was the issue resolved efficiently, but Brayden also went above and beyond by ensuring every part of the system was in top working order.
This kind of feedback is what drives us — and it’s why households across Canberra trust Water Tight for reliable plumbing solutions.
Tips
Listen to your toilet: If it’s slow to refill, running constantly, or only fills when the tap is fiddled with, it’s time to call a licensed plumber.
Upgrade early: Don’t wait for complete failure. Replacing worn inlet valves and hoses early can prevent bigger issues like leaks or water wastage.
Choose quality parts: A cheap fix today often leads to a costly repair tomorrow. Always insist on compliant, durable fittings.
This job was carried out in Scullin, Belconnen region, one of Canberra’s established suburbs with many original homes now requiring plumbing upgrades. Having attended this property multiple times before, Water Tight Canberra is the trusted go-to for ongoing plumbing needs.
If you live nearby and need a reliable plumber in Belconnen, we’re just around the corner.
Gallery
Customer Review Highlight: “Brayden was great. He quickly assessed the problem with the toilet and ensured everything was working fine. He even installed a new hose. Brayden was on time and very friendly. I highly recommend Water Tight.”
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