Warranty, Workmanship and Call Backs
Return Inspections / Call Backs
There are three reasons an unexpected additional visit may be required:
- Call Back – when there is a fault with either the workmanship or material that we have supplied we will attend to site and repair the issue at no charge to the client. Note – A warranty call occurring due to customer-supplied material/appliances and unrelated to workmanship will be chargeable in full to the client.
- Continued investigation or multiple contributing factors – Where a problem or fault is intermittent, not reproducible, unable to be properly tested without due course (such as a storm) or where there is more than one fault contributing to a problem we will return to continue the investigation without charging an additional service call fee. Labour and material fees would still apply.
- No Fault Found – Where we have been requested to return to a job by the client and the work is unrelated to any work we have completed or where no fault exists we would charge our normal service call fee and labour charges.
By requesting a return visit you are agreeing that should the fault not be covered under the workmanship or material warranty you will be liable for the additional costs incurred.
Material warranty is covered as per the manufacturer’s warranty and terms and conditions. Where we have supplied material, the Additional Warranty on Material Items We Supply could apply. See below.
Note – Where our tradesperson has installed customer-supplied material or fixtures and they have failed, we do not provide additional warranty. Costs related to repairs/replacing said parts including initial assessment would be charged out at our standard rates.
Additional Warranty on Material Items we Supply
Where we have supplied a material item and it is from our standard range (ie not a specially requested item the customer has specified) we provide the labour portion of a warranty repair to our customers at no additional charge whilst the unit is under warranty.
What this means to you – Let’s say we supply you with a toilet suite and a small plastic part inside the water tank breaks whilst it is still under the manufacturer warranty. Generally, the repair process would be you engage a plumber to assess the problem who comes to the site costing you the minimum service call fee and labour charges. They then identified its a warranty issue and contact the manufacturer to organise a replacement part which is sent out to the client. Once the part arrives, the plumber has to return to the site to install the broken part again at the client’s expense. Generally speaking, the plumber’s labour will be considerably more expensive than the parts that are required. If this item was purchased from Water Tight Canberra we would wear the costs you would be paying the plumber.
Note 1 – This additional warranty is limited to where labour to repair said item is to be conducted by a licensed plumber. Repairs requiring other professionals, such as electricians, are not covered under this additional warranty.
Note 2 – Warranty covers parts and labour to repair/replace the warranted part only and does not cover rectification costs or damages caused as a result of the failed part.
For legal description, please see section 15. Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA) of our terms of trade using the link below