Water Tight Blog

Job Overview: 5-Star In-Wall Cistern Refurbishment in Kingston

At Lakefront Apartments in Kingston, Water Tight Canberra was called in to tackle a pair of ageing Geberit in-wall cisterns that had begun causing headaches. The job centred around restoring full function to these 20-year-old units, and the client left us a glowing 5-star review, praising Liam’s clear communication, expert problem-solving, and excellent customer service.

“Liam did a really good job of explaining the problem and options for fixing it. Excellent customer service.” – 5-Star Google Review

This job exemplifies what sets Water Tight Canberra apart — technical excellence, transparency, and care that builds customer confidence every step of the way.

Problem

The apartment’s two original Geberit in-wall cisterns had begun failing. One unit was leaking into the toilet bowl, while the other suffered from an inlet valve that no longer switched off completely .

Given their age, the cisterns were well past standard life expectancy, and original parts were no longer readily available off the shelf. Left unchecked, the constant trickle and refill would have wasted significant amounts of water, driving up utility costs and risking further internal damage.

Assessment

Upon arrival, Liam carried out a full technical inspection. The investigation confirmed:

Outlet valve failure – causing water to leak directly into the pan.
Inlet valve malfunction – failing to shut off, leading to continuous filling cycles.
Age-related wear – the 20-year-old cisterns had reached the end of their serviceable lifespan with original parts .

With this information, Liam explained the issues clearly to the client and outlined the available solutions, ensuring they understood the repair path before proceeding. This professional communication was highlighted directly in the client’s 5-star review.

What We Did

Quoted and confirmed repair plan – A detailed quote for refurbishment of both cisterns was prepared and approved.
Sourced specialised Geberit parts – Replacement outlet valves and Impuls380 inlet valves were procured from Reece Plumbing.
Refurbishment works – Both cisterns were fully stripped, old valves removed, and new Geberit components installed.
Testing and compliance check – Each cistern was flushed and tested repeatedly to ensure perfect shut-off and leak-free operation.
Final handover – Liam demonstrated the restored function to the client, with a focus on durability and water efficiency.

Materials & Standards

The job utilised genuine Geberit components, including:

Outlet Valve DF – Up170 series (x2)
Geberit Impuls380 Inlet Valve with 10mm hose (x2)

All work adhered strictly to Australian Standards for plumbing and drainage compliance, ensuring the installation met durability, safety, and water efficiency requirements.

Results

The refurbishment brought both in-wall cisterns back to as-new working condition, resolving the leaks and continuous filling.

The client’s 5-star review underlines their satisfaction, particularly with Liam’s communication and the seamless service experience:

“Liam did a really good job of explaining the problem and options for fixing it. Excellent customer service.”

This testimonial highlights our commitment to both technical quality and exceptional customer service — a balance that sets Water Tight Canberra apart.

Tips

For Kingston apartment owners with older in-wall cisterns:

Watch for silent leaks – A faint trickle into the bowl can waste thousands of litres per year.
Check fill cycles – If your cistern doesn’t stop filling, the inlet valve likely needs attention.
Service life – In-wall cisterns, especially over 15 years old, often need valve replacements.
Use genuine parts – Geberit cisterns perform best with authentic components for longevity.

Location Notes

This job was completed at the Lakefront Apartments on Wentworth Avenue, Kingston ACT, a modern development where many units still retain original in-wall Geberit systems.

Kingston is one of Canberra’s most in-demand suburbs, combining high-rise living with heritage precincts. In multi-residential complexes like this, reliable plumbing is critical — both for convenience and to prevent water wastage across multiple households.

For residents in Kingston and surrounding inner-south suburbs, Water Tight Canberra remains the trusted choice for in-wall cistern repairs and broader plumbing maintenance.