When a plumbing emergency strikes on a Saturday night, you don’t want to be left scrambling. Recently in Holder ACT, our team was called out after hours to rescue a homeowner dealing with a leaking bathroom basin. Adding to the challenge, there was also a toilet issue needing attention. True to Water Tight Canberra’s reputation for reliability, Brayden arrived promptly, fixed the immediate leak, and even assessed the toilet inlet valve before it caused bigger problems.
The customer left us a glowing 5-star review, saying:
“Great service! We needed after hours service on a Saturday night and Brayden came to the rescue. He fixed our leaking basin and even had time to quickly assess a not so urgent issue with our toilet. Highly recommend and they are very responsive and thorough.”
This review sums up exactly why Canberrans continue to trust Water Tight Canberra: fast response, technical skill, and an unwavering focus on quality.
The Problem
The homeowner noticed water leaking from the flexible hoses beneath the basin late on a Saturday evening. A burst or leaking flexi hose can escalate quickly into a flood, so it was critical the issue was handled immediately. On inspection, it was clear that:
- The basin flexi hoses were deteriorated and at risk of failure.
- The toilet inlet valve was not operating properly, causing intermittent issues.
Given the after-hours timing, the customer was understandably concerned about the risk of water damage.
Assessment
Brayden attended promptly for the after-hours emergency callout. He carried out a thorough inspection and identified:
- A burst flex hose on the basin as the immediate leak source.
- The second basin hose was also aged and due for replacement.
- The toilet’s inlet valve was worn and needed a new part to ensure proper function.
This comprehensive check ensured both the urgent and upcoming problems were addressed in one visit, avoiding another callout.
What We Did
Our after-hours works included:
- Replaced both flexible hoses to the basin with new, compliant Dura Pex hoses.
- Removed and replaced the faulty toilet inlet valve with a Fluidmaster adjustable model.
- Carried out pressure testing to ensure no leaks remained.
- Left the bathroom tidy and fully functional.
This type of work is all about precision and care — not just stopping a leak, but future-proofing the plumbing system against reoccurrence.
Materials & Standards
Water Tight Canberra never cuts corners. All replacements were installed to Australian Standards AS/NZS 3500. The chosen components were:
- Dura Pex Flex Hose Water 450mm – durable and compliant, designed to prevent sudden failures.
- Fluidmaster Inlet Valve 400UK – reliable, adjustable, and compliant with Australian plumbing codes.
These upgrades not only stopped the leak but also enhanced long-term reliability of the bathroom fixtures.
Results
The leaking basin was fixed immediately, the toilet was upgraded, and the homeowner could rest easy for the rest of the weekend knowing no further water damage would occur.
The customer’s 5-star review captured their satisfaction perfectly:
“Highly recommend and they are very responsive and thorough.”
This feedback reflects exactly what we pride ourselves on — exceptional service, technical expertise, and complete peace of mind.
Tips for Homeowners
- Check flex hoses every 5 years – These are one of the most common causes of water damage in Canberra homes. If they look corroded or frayed, get them replaced before they burst.
- Don’t ignore toilet issues – A faulty inlet valve can waste water and lead to larger failures.
- Know who to call after hours – Emergencies don’t wait for office hours, and Water Tight Canberra is always ready.
Location Notes
This job was completed in Holder ACT, within the Weston Creek district. Our team regularly provides after-hours and emergency plumbing across Weston Creek, Woden, Tuggeranong, and Belconnen, ensuring local residents have reliable, fast-response support whenever plumbing issues arise.
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Customer Highlight
“Great service! We needed after hours service on a Saturday night and Brayden came to the rescue… Highly recommend and they are very responsive and thorough.”
