When a home owner in O’Connor experienced problems after a DIY tap replacement, Water Tight Plumber Canberra was called in to fix the issue properly. Liam’s expert diagnosis, transparent pricing, and professional communication turned a plumbing frustration into another 5-star experience.
Problem
The homeowner had recently replaced their bathroom sink mixer tap, but soon after, the on/off water control stopped functioning properly. What began as a simple upgrade turned into an annoying and inconvenient issue; the vanity tap wouldn’t shut off completely, wasting water and making the bathroom unusable.
Plumbing problems like these are common when isolation valves or washers fail during or after a partial DIY installation. Without proper water control, even small leaks can escalate into costly repairs or hidden damage under cabinetry.
The customer needed a reliable plumber in Canberra who could quickly identify the cause, explain the solution clearly, and restore the leaking taps in the bathroom to full working order.
That’s when they reached out to the team at Water Tight Canberra.
Assessment
Liam arrived promptly at the O’Connor property and began with a full functional assessment of the ensuite vanity and associated water lines.
He quickly identified two key issues:
- The mini stop valves under the vanity (which control water flow to the mixer) were partially seized and leaking.
- The washer on the hot water meter union was worn, allowing minor drips and inconsistent pressure.
By explaining these issues clearly and outlining both the cost and repair process upfront, Liam ensured the homeowner understood every step.
This clear, honest communication is what Water Tight Canberra is known for. As the customer’s review later put it:
“Liam from Water Tight did a fantastic job and I was very happy with the result. He took the time to explain the issue and how he would fix it, was transparent and upfront about the cost, and was friendly and professional.”
What We Did
To restore full control and prevent further leaks, Liam replaced both mini isolation valves under the vanity and reinstalled the remaining section of the customer-supplied mixer tap.
He also replaced the hot water meter union washer, ensuring correct pressure regulation throughout the ensuite. Each component was tested for performance and sealed to Water Tight’s exacting standard.
After repairs, Liam ran a complete pressure test on both hot and cold lines, checking for any residual leaks or fitting movement. Everything passed inspection perfectly.
The customer’s bathroom was left clean, functional, and fully operational all within the same visit.
This quick, efficient repair reflects Water Tight Canberra’s commitment to professional plumbing repairs that last, not quick fixes.
Materials & Standards
All fittings and replacement valves used were WaterMark certified and compliant with AS/NZS 3500 Plumbing and Drainage Standards.
The new mini stop valves provide easy future isolation for maintenance and reduce the risk of under-sink leaks. The washer was replaced with a high-quality, heat-resistant model suitable for Canberra’s variable water temperatures.
As always, all work was completed with safety, durability, and compliance in mind.
Results
Before: The vanity tap wouldn’t turn off properly, and the hot water connection was leaking.
After: Both valves were replaced, the leak resolved, and the tap now functions perfectly, with smooth, reliable operation with balanced pressure on both sides.
The homeowner was thrilled with the result:
“Liam from Water Tight did a fantastic job and I was very happy with the result. He took the time to explain the issue and how he would fix it, was transparent and upfront about the cost, and was friendly and professional.”
Another example of expert workmanship and genuine customer care from the Water Tight Canberra team.
Tips
If you’re upgrading taps or mixers, always ensure the mini stop valves under your sink are in good condition. These small valves control water flow and can seize or fail over time.
For guaranteed safety and compliance, have a licensed plumber install or test new fittings, especially before winter, when Canberra’s water pressure fluctuations are most noticeable.
Location Notes
O’Connor, located in Canberra’s Inner North, is known for its mix of older homes and renovated properties. Many of these homes feature aged copper pipework and older isolation fittings, which are prone to wear after years of use.
Our plumber O’Connor team regularly assists residents with bathroom upgrades, leak detection and repairs, and fixture replacements, always ensuring long-term reliability and compliance.
Contact Water Tight Canberra today on (02) 6195 9991. We are available 24 hours, 7 days a week.
Gallery
Before: Faulty under-sink valves and leaking connections.
After: New mini stop valves and washer installed — system fully operational and leak-free.
“Friendly, professional, and transparent — I wouldn’t hesitate to call them again!” — 5-Star Google Review
