Getting a high water bill out of the blue can be stressful — especially when it turns out to be caused by a hidden leak. The good news? If the leak was genuinely undetected, you may be eligible for a rebate from Icon Water.
At Water Tight Canberra, we’ve helped dozens of Canberra residents and strata managers successfully identify and fix undetected leaks — and claim back hundreds (sometimes thousands) of dollars in excess water usage fees.
Can I Really Claim a Refund for a Leak?
Yes — Icon Water offers a “Leak Allowance” if you can demonstrate that:
- The leak was undetectable (for example, underground and absorbing into soil),
- It’s now been fixed,
- You provide a plumber’s report detailing the leak and confirming repairs.
More details can be found on the Icon Water website:
👉 Leak Allowance – Icon Water
How Water Tight Canberra Can Help
If you suspect a leak or have received an unusually high water bill, we can:
✅ Quickly attend your site and perform expert leak detection
✅ Repair the leak efficiently and professionally
✅ Provide a full leak report, including details of the leak location, cause, and how it went undetected
✅ Supply supporting documentation (including photos and invoices) to assist your Icon Water claim
If we believe the leak was clearly undetected — such as underground burst pipes — we’ll walk you through the exact steps needed to lodge your claim.
What Does a Leak Report Include?
Here’s an example of what we include in our reports:
- Job details and date
- Site address
- What was investigated
- Where the leak was located
- The cause of the leak
- Why the water loss wasn’t obvious (e.g., underground absorption)
- Photos of the leak and repair
This report, along with your plumbing invoice and water bill, can be submitted to Icon Water.
How to Lodge a Claim for Undetected Leak
- Visit the Icon Water leak allowance page:
https://www.iconwater.com.au/my-home/leaks/leak-allowance - Call Icon Water on 02 6248 3111 or email [email protected] to request a claim form or more information.
- Prepare the following documents:
- Your plumber’s leak report (we provide this)
- A copy of your plumbing invoice
- A copy of the water bill showing high usage
- Submit your claim as instructed by Icon Water.
Don’t Ignore the Signs
If you’ve received a surprise bill or suspect a hidden leak — don’t wait. The longer a leak goes undetected, the more water (and money) you could be losing.
📞 Call Water Tight Canberra today
We’ll get it sorted fast — and help you put your money back where it belongs.
