When a home owner in Braddon noticed their upstairs toilet was constantly running, they called Water Tight Canberra, and within hours, the issue was fixed professionally and with zero fuss. This quick repair showcased our commitment to responsiveness, quality parts, and top-tier customer care.
Problem
The customer reported a continuously running toilet in the upstairs bathroom, a common but costly issue that can waste hundreds of litres of water daily if left unchecked. The internal inlet valve was failing to shut off properly, forcing them to manually turn the tap off at the wall between uses.
Beyond being inconvenient, a constantly running cistern also drives up water bills and risks internal water damage if left unresolved. For multi-storey homes in older suburbs like Braddon, these types of leaks are often caused by ageing inlet valves or perished flexi hoses, both of which can deteriorate from Canberra’s hard water over time.
Leaving it too long could have meant a much larger repair, so the customer made the right call, getting a professional plumber in Canberra to diagnose and replace the faulty parts immediately.
Assessment
Upon arrival, Liam, one of our highly skilled tradesmen, carried out a visual inspection and functional test of the cistern. The inlet valve was clearly failing — water continued to flow into the tank even when full, confirming the shut-off mechanism had given way.
We discussed options with the home owner on site. While they preferred a straightforward replacement, we also offered a comprehensive internal service that would include replacing the outlet valve as well — a step that prevents future leaks or overflow issues. The customer chose to proceed with the inlet repair only, ensuring a fast and cost-effective fix for their immediate problem.
Using our leaking toilet repair service in Canberra, we supplied all replacement components through Reece Plumbing Phillip, guaranteeing compliance and quality with trusted Australian-standard fittings.
What We Did
Liam replaced the faulty Fluidmaster Pro45 adjustable inlet valve, a high-reliability component designed for long-term performance. To ensure full functionality and safety, he also replaced the Dura Pex stainless steel flexi hose, removing the original unit, which showed signs of wear.
Once installed, the system was thoroughly tested for both leaks and correct shut-off operation. The new valve stopped water flow precisely at the correct fill level, restoring efficiency and preventing further water wastage.
Even though the customer declined a complete outlet service, Liam still checked and confirmed there were no current leaks from that assembly — and documented the option for future replacement if needed.
Throughout the visit, the home owner appreciated the transparent communication and respectful service. As they later wrote:
“Excellent service. Responsive and customer-focused. Liam was a polite and pleasant young man. Well done!”
This kind of hands-on professionalism is what makes Water Tight Canberra the most trusted plumber Canberra residents call for small and large plumbing jobs alike.
Materials & Standards
Every part used on site was sourced from Reece Australia Pty Ltd, ensuring compliance with Australian Standards (AS/NZS 3500) for water supply systems.
- Fluidmaster Pro45 adjustable inlet valve – built for durability and precise shut-off control.
- Dura Pex stainless steel flex hoses – lead-free, low-flow-rated, and corrosion-resistant for Canberra’s mineral-heavy water.
All fittings were installed according to manufacturer specifications and pressure-tested to ensure watertight integrity before completion.
Results
Before: A constantly running cistern wasting water and requiring manual shut-off after every use.
After: A fully operational, leak-free toilet that shuts off perfectly after refilling, saving both water and frustration.
The total on-site work took less than an hour, minimising disruption and restoring normal use immediately. The customer’s 5-star review summed it up best:
“Excellent service. Responsive and customer-focused. Liam was a polite and pleasant young man. Well done!”
For a simple toilet repair, the outcome delivered what every homeowner wants, reliable performance and professional service at a fair price.
Tips
If your toilet runs continuously or refills at odd intervals, don’t ignore it. A professional inspection can prevent water waste and hidden damage. We recommend checking your toilet’s operation every six months and booking toilet servicing or repairs as soon as you notice an issue. Contact Water Tight Canberra today on (02) 6195 9991.
Location Notes
Homes in Braddon often feature older plumbing systems, with valves and hoses that have been in service for over a decade. Combined with Canberra’s mineral-rich water, corrosion and seal failure are common. Regular maintenance by a licensed plumber in Canberra can extend the lifespan of your fittings and prevent water-related damage.
Gallery
Before: Toilet inlet valve constantly running, wasting water.
After: New Fluidmaster inlet and Dura Pex flex hose installed and tested for perfect shut-off.
“Excellent service. Responsive and customer-focused. Liam was a polite and pleasant young man. Well done!”
