A simple fix that shows why our long-term customers trust Water Tight Canberra as their go-to plumber Canberra for all their plumbing needs. When a Greenway homeowner noticed their toilet running continuously, they called us right away, as they have for years. What followed was a quick, professional inspection and a same-day solution from our senior plumber, Andre.
“We have used Water Tight for years and can definitely recommend them.”
Problem
The customer reported that one of the flush buttons on their ensuite toilet was stuck down, causing a constant dribbling sound from the cistern. Left unchecked, this kind of leaking toilet issue can waste hundreds of litres of water every day, adding unnecessary cost and environmental impact.
Given the home’s solid maintenance history and the customer’s commitment to prevention, we treated the call as an urgent but routine inspection to confirm whether a valve or mechanism replacement was needed.
The toilet was part of a newer installation, but mechanical wear or button misalignment can still occur, particularly when components are adjusted or replaced by hand. Continuous running also increases the risk of water damage to internal fittings and reduces system efficiency over time.
Assessment
Andre attended promptly at 7:30 a.m., carrying out a full toilet mechanism inspection alongside a visual plumbing check of the ensuite, kitchen, and laundry areas as part of our routine assessment process.
Using our professional plumbing inspection checklist, he confirmed that the toilet’s dual-flush button mechanism had been manually adjusted too deeply, leaving the outlet valve slightly open. The cistern and seals were otherwise in excellent condition, and no structural faults were found across any water or waste lines.
Andre also tested all fixtures for flow rate, backflow, and drainage performance to ensure there were no underlying issues, a step that often prevents future callouts related to leak detection and burst pipes.
What We Did
Andre readjusted the button depth and outlet valve mechanism, restoring smooth dual-flush operation without the need for replacement parts. After reassembly, he pressure-tested the toilet multiple times to confirm that the flush cycle closed correctly and no residual dribble remained.
He then took the opportunity to conduct a comprehensive plumbing inspection across the property, including taps, shower fittings, drain lines, and the Rheem hot water system, ensuring everything was compliant and performing within spec.
By taking a whole-house approach, Andre reinforced Water Tight Canberra’s standard of reliability and long-term value, not just fixing the fault, but verifying every system element while on-site. This extra diligence is exactly why the customer continues to call us for any plumbing issue, large or small.
Materials & Standards
While no components required replacement on this visit, the repair adhered to AS/NZS 3500 Plumbing and Drainage Standards. Andre verified that all existing fittings were compliant and in good condition.
The inspection confirmed correct installation of isolation valves, pressure limits, and tempering valves, vital for both water efficiency and occupant safety. These checks ensure continued reliability and help our customers avoid premature component wear.
Results
Before: The ensuite toilet was continuously running due to a misaligned flush button, wasting water and causing frustration.
After: Button realigned, mechanism recalibrated, and the system tested to full operational efficiency, all within one short visit.
The 5-star review says it all:
“We have used Water Tight for years and can definitely recommend them.”
The outcome? A satisfied long-term client, a leak-free home, and another example of how consistent, quality service builds lasting trust in the Canberra community.
Tips
If your toilet runs continuously after flushing, don’t ignore it; it is one of the most common sources of hidden water loss.
Have a qualified drain plumber in Canberra inspect your valves and seals every two years to prevent leaks and ensure efficient water usage.
Location Notes
Greenway properties often feature modern fixtures and compact ensuite layouts, which means even small component adjustments can cause system imbalances. Residents here benefit from regular maintenance of toilet mechanisms and hot water systems to stay compliant and efficient. Our local plumber Tuggeranong team provides fast, reliable repairs, including blocked drains and drain cleaning Canberra services. Contact us today on (02) 6195 9991.
Gallery
Before: The Toilet cistern was running due to a stuck flush button.
After: Button realigned and outlet valve resealed, restored to perfect function.
“We have used Water Tight for years and can definitely recommend them.”
– Customer, Greenway ACT
