Canberra Plumber Online Security

Online Security Case Study for Telstra Business Intelligence

Online security is a must for all businesses operating in this day and age in order to protect their customers and employees personal data.

Water Tight Canberra where recently identified by Telstra Business Intelligence as being an exemplary business when it comes to online security due to our knowledge, system’s and practices that help keep us, and our customers, secure.

As referenced in the report,

Tom Martin, the owner of Water Tight Canberra, realised that if he was going to rely on digital tools – like electronic job quotes – and store customer emails and company financial data, he needed to make online security a priority. “As we continued to implement new technology, we knew we needed to stay protected with straightforward and effective online security measures.”
The business conducted its own research and consulted an expert to evaluate its online security. “We dedicated time to learn about online security. It’s actually simple to put in steps like two-step authentication, anti-virus software and HTTPS encryption. It takes a minute, but it keeps things much more secure,” says Tom. Things like security training for new employees, securely storing customer data, having a mobile device management strategy and using a password management system are some of the essentials they’ve adopted.
Online security must be a priority for everyone in the business – from the administration team to each of its plumbers in the field – for it to be effective.
By using cloud-based programs to store documents and data securely, the business operates with up-to-date applications. And at regular meetings, staff check and update their own software and phone applications. “This ensures the not-so-tech-savvy plumbers can get support from the younger generation, if they need it.” These measures – along with an incident response plan – give Tom peace of mind that if an attack were to occur the effects would be minimal. “All of our data is recoverable.” “You’ve got to remember that using tech in the first place is saving you a hundred times in terms of efficiency. The slight inconvenience of making sure you’re doing it securely is tiny in comparison to what it could be saving you.”

Download your copy of the Telstra Business Intelligence 2020 – Managing online risks via the link below

https://www.smarterbusiness.telstra.com.au/business-intelligence-2020/managing-risks-online

Google Reviews

  • Jeremy Oorloff

    I am very happy with the work done by Watertight. I was especially impressed with Ryan, he was the most honest and transparent tradie I've ever had. It was clear he took pride in his work, and despite a difficult install he did a good job. I like to ask lots of questions and see what's happening and was happy to put up with me and keep me in the loop. Thanks!

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  • Emma L Morzuch

    Watertight Canberra was very responsive to a request for assistance to locate and fix a leaking pipe. We were fortunate to have Josh who was punctual, professional, friendly and hard working. Josh worked through a complex situation with the building material and location of pipes and was able to rectify the situation. We are very happy with the quality of work, professionalism and the competitively priced outcome of work completed. We will definitely use Watertight Canberra for any future plumbing needs and highly recommend this business!

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  • Jonathan Engel

    We had an exceptional experience service from Water Tight Plumbers. From making the booking to getting the job done, the staff were professional and detail oriented. Ryan the plumber, was extremely helpful, providing knowledgeable advice and an overall extremely high level of service. With Gratitude, thanks Tom and the whole watertight team!

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  • Elizabeth Clarke

    Fantastic experience with Water Tight Canberra! Really easy to deal with, friendly and professional. The service was fast, great quality and good pricing. Will definitely be recommending Water Tight to everyone I know. Thank you so much, Water Tight team!

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  • Matt Tindale

    Brayden was really professional, told me about the work quoted, and went out of his way to get a new water heater installed for me on the same day. Couldn't ask for more. Will definitely call Water Tight next time I need a plumber.

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