Canberra Plumber Online Security

Online Security Case Study for Telstra Business Intelligence

Online security is a must for all businesses operating in this day and age in order to protect their customers and employees personal data.

Water Tight Canberra where recently identified by Telstra Business Intelligence as being an exemplary business when it comes to online security due to our knowledge, system’s and practices that help keep us, and our customers, secure.

As referenced in the report,

Tom Martin, the owner of Water Tight Canberra, realised that if he was going to rely on digital tools – like electronic job quotes – and store customer emails and company financial data, he needed to make online security a priority. “As we continued to implement new technology, we knew we needed to stay protected with straightforward and effective online security measures.”
The business conducted its own research and consulted an expert to evaluate its online security. “We dedicated time to learn about online security. It’s actually simple to put in steps like two-step authentication, anti-virus software and HTTPS encryption. It takes a minute, but it keeps things much more secure,” says Tom. Things like security training for new employees, securely storing customer data, having a mobile device management strategy and using a password management system are some of the essentials they’ve adopted.
Online security must be a priority for everyone in the business – from the administration team to each of its plumbers in the field – for it to be effective.
By using cloud-based programs to store documents and data securely, the business operates with up-to-date applications. And at regular meetings, staff check and update their own software and phone applications. “This ensures the not-so-tech-savvy plumbers can get support from the younger generation, if they need it.” These measures – along with an incident response plan – give Tom peace of mind that if an attack were to occur the effects would be minimal. “All of our data is recoverable.” “You’ve got to remember that using tech in the first place is saving you a hundred times in terms of efficiency. The slight inconvenience of making sure you’re doing it securely is tiny in comparison to what it could be saving you.”

Download your copy of the Telstra Business Intelligence 2020 – Managing online risks via the link below

https://www.smarterbusiness.telstra.com.au/business-intelligence-2020/managing-risks-online

Google Reviews

  • Gillian Sloan

    From my first conversation with Tom, I was treated in a very professional manner. The quote I was given was fair. Nathan and Aaron were two polite young men who dealt with my plumbing problem promptly and expertly, leaving my house so clean. Excellent workmanship and customer care. I highly recommend Water Tight Canberra. Thank you!!

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  • Geoff Young

    We have been chasing a plumber for months in Canberra, when today we saw Water tight in their van at a neighbor. One call and the wonderful receptionist organised for Aaron to come over in his Lunch and fix our major shower blockage. What can I say, OMG!!! This is service, Aaron would not settle for anything less than perfection. Pulled the shower apart, explained in detail to me everything that was happening and found the annoying problem. A old piece of plastic off the washer stuck in the pipe. He even gave me great advice on our toilet issues and over pressure issues. Unbelievable service, more intent on fixing the problem and doing it right than ripping us off. I wholeheartedly recommend Water Tight Canberra and especially Aaron as the no 1 plumbing service in Australia.

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  • darko reljic

    Hooked up my new sink and works great

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  • Allan Baxter

    I arrived at my townhouse on a Friday afternoon at about 1:30 after a week away to find that the hot water service had sprung a leak during my absence. I called Water Tight and a representative (Tom) was here within an hour. After an inspection and quotation Tom undertook to replace the HWS that day and did so with two other members of staff. I was very favourably impressed with the prompt and efficient service. I would recommend Water Tight to anyone with an urgent plumbing problem.

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  • vylan07

    Water Tight provided an excellent job on 25/02/2019. They located the burst water pipe and repaired it immediately. We are so happy with the great service and the professional crew. I strongly recommend this company for any plumbing need that you have.

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Canberra Plumber Online Security

Online Security Case Study for Telstra Business Intelligence

Online security is a must for all businesses operating in this day and age in order to protect their customers and employees personal data. Water Tight Canberra where recently identified by Telstra Business Intelligence as being an exemplary business when it comes to online security due to our knowledge, system’s and practices that help keep […]

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