Warranty, Workmanship and Call Backs

There are three reasons an unexpected additional visit may be required:

  • Call Back – when there is a fault with either the workmanship or material that we have supplied we will attend to site and repair the issue at no charge to the client. Note – A warranty call occuring due to customer supplied material/appliances and unrelated to workmanship will be chargeable in full to the client.
  • Continued investigation or multiple contributing factors – Where a problem or fault is intermittent, not reproducible, unable to be properly tested without due course (such as a storm) or where there is more than one fault contributing to a problem we will return to continue the investigation without charging an additional service call fee. Labour and material fees would still apply.  
  • No Fault Found – Where we have been requested to return to a job by the client and the work is unrelated to any work we have completed or where no fault exists we would charge our normal service call fee and labour charges.

By requesting a return visit you are agreeing that should the fault not be covered under the workmanship or material warranty you will be liable for the additional costs incurred.

Google Reviews

  • Alex O'Brien

    Josh and Bradley were thorough, communicative and friendly. They ensured we were happy with the final product. Great work. Thank you!

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  • k mackay

    Found my go to plumber! Excellent service! Great explanation of work done, and great work done. Quick to arrive, quick and clean execution. Great result. First time home owner, after three plumbers in 10 months.. I've found my preferred professionals and fully recommend. 🙂

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  • Michael Drew

    These guys were highly professional, prompt and courteous. They are very focussed on customer liaison and kept us informed about everything. I couldn't have asked for anything more. I will definitely be calling Water Tight next time I have a plumbing issue.

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  • carmen connellan

    Great service great guy (Josh). Very prompt and professional and kept us informed. Will definitely use your company again.

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  • jtammett

    Very professional job from start to finish – from easy booking process to job completion. We had a leak, the source of which was a mystery. Serviceman, Josh arrived at the scheduled time, listened carefully as the problem was explained, informed us of what he would do to investigate it, identified the source of the leak, repaired it and cleaned up the area completely. We were delighted, and would certainly call on Watertight again for any plumbing work, and highly recommend them to others.

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