There are three reasons an unexpected additional visit may be required:
- Call Back – when there is a fault with either the workmanship or material that we have supplied we will attend to site and repair the issue at no charge to the client. Note – A warranty call occuring due to customer supplied material/appliances and unrelated to workmanship will be chargeable in full to the client.
- Continued investigation or multiple contributing factors – Where a problem or fault is intermittent, not reproducible, unable to be properly tested without due course (such as a storm) or where there is more than one fault contributing to a problem we will return to continue the investigation without charging an additional service call fee. Labour and material fees would still apply.
- No Fault Found – Where we have been requested to return to a job by the client and the work is unrelated to any work we have completed or where no fault exists we would charge our normal service call fee and labour charges.
By requesting a return visit you are agreeing that should the fault not be covered under the workmanship or material warranty you will be liable for the additional costs incurred.