When a Kingston homeowner’s hot water system failed on a Sunday afternoon, Water Tight Canberra responded fast. Brayden from our emergency plumber Canberra team assessed the issue, explained the options clearly, and arranged a full replacement for the next day — restoring reliable hot water with minimal disruption.
Problem
Our customer in Kingston, ACT, called on a Sunday after discovering their electric hot water system was leaking. With the tank deteriorating rapidly and no hot water available, the situation demanded immediate attention.
Hot water leaks can escalate quickly, leading to electrical hazards, floor or wall damage, and complete system failure. The homeowner had been advised previously that the unit was nearing the end of its life, and this leak confirmed it was time for a full replacement.
As with many older units found in Kingston apartments, the existing tank had poor valve condition and lacked compliant tempering controls. This not only affected safety and efficiency but also meant it no longer met AS/NZS 3500 and AS 4032.2 requirements for modern installations.
Assessment
When Brayden from Water Tight Canberra arrived on site, he carried out a full inspection of the leaking system. The unit was an ageing Dux Proflo 160L electric storage tank, showing visible signs of corrosion and active leakage from the base.
Brayden tested electrical continuity and water temperature, confirming the internal cylinder failure. He discussed several replacement options with the customer, outlining the Thermann 160L single-element electric hot water system as the most efficient, warranty-backed, and direct-fit solution for the space.
By the end of the visit, the customer had approved the hot water system replacement, and the job was booked for the very next afternoon, ensuring minimal downtime and clear, upfront costings.
What We Did
On Monday, Brayden returned to complete the full replacement.
He began by safely isolating the power and water supplies, draining the old tank, and removing it from the cupboard space without damaging surrounding finishes. The installation area was cleaned and prepared for the new system.
A Thermann 160L single-element electric hot water system was then installed — a modern, energy-efficient, Australian-compliant replacement ideal for households of 2–4 people.
During the installation, Brayden also replaced the complete valve set, including a:
- Tempering valve to ensure safe 50°C delivery to all sanitary fixtures (AS 4032.2 compliant)
- Duo valve for isolating cold supply and preventing backflow
- Pressure reduction valve (PRV) to regulate mains pressure and protect the tank’s lifespan
All connections were made using WaterMark-certified copper fittings, tested for leaks, and commissioned to manufacturer specifications. Brayden verified electrical performance, confirming stable power draw and safe thermostat function using a Fluke multimeter (reading 15.5A under load).
The system was fully operational and compliant within hours, clean, secure, and ready for reliable daily use.
Materials & Standards
The Thermann 160L electric hot water system was supplied with a 7-year manufacturer warranty, ensuring long-term reliability and performance.
All associated valves — tempering, duo, and PRV — were installed to AS/NZS 3500 Plumbing and Drainage Standards and AS 4032.2 temperature compliance.
Water Tight Canberra guarantees every installation meets or exceeds ACT plumbing and electrical safety regulations.
Results
Before our visit, the homeowner had no hot water and a leaking, unsafe unit. After Brayden’s installation:
- A brand-new, warranty-backed Thermann hot water system was operating efficiently.
- All valves and safety controls were upgraded to meet current standards.
- The system was tested, certified, and left spotless.
The customer was so pleased with the prompt response and professionalism, they left a glowing review:
“Called Sunday afternoon about a leaking hot water system. Brayden answered, listened and said could come straight around or Monday afternoon. Upfront about costings. Came, sighted issue, advised why replacement recommended. Ordered and worked with me to install asap. Kind, respectful and clean throughout the install. Highly recommend.” – 5-Star Google Review
Tips
If your hot water system is more than 10 years old or showing signs of rust, leaking valves, or inconsistent temperature, it’s time to have it assessed. Early replacement prevents water damage and saves on running costs.
See our guide: How to Tell When It’s Time to Replace Your Hot Water System.
Location Notes – Kingston, ACT
Kingston properties often feature compact indoor installations with limited ventilation, making regular servicing crucial for safety and efficiency. Many apartments also experience higher mains pressure, so pressure-limiting valves are essential to protect internal plumbing and extend appliance life. Our local plumber Fyshwick team can assist with expert service today. Contact Water Tight Canberra on (02) 6195 9991.
Gallery
“Called Sunday afternoon about a leaking hot water system… Kind, respectful and clean throughout the install. Highly recommend.”
