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About Us

The Business

Water Tight Canberra, Canberra’s reliable plumbing, drainage and gasfitting service, was founded in 2010 by Tom Martin who is the company’s owner and licensed Canberra plumber.

Our business values are customer service, honesty and integrity and we implement all 3 of these in every aspect of our plumbing business.

We specialise in fault finding, maintenance and renovations for both residential and commercial customers. We also work on small commercial fitouts and quality new build spec homes.

We only ever supply and install high quality stock and material because we know that using poor quality products will mean a shorter life span and a higher cost to the consumer in the long run.

Water Tight Canberra uses a leading job management software, Servicem8, that allows us to efficiently and accurately communicate between the office and tradespeople. Thanks to Roddy Boyd from fantastic web developers 23 Creative, when you fill in our online booking form the data is automatically entered into our job management system. Office staff load any additional safety notes or plans that may be required. The tradesman then from the work site using their mobile devices activate accurate job timers to monitor their times, upload notes with photos, update the job status and enter material used.

Our work vehicles are stocked with over 300 different items, all of which have been carefully selected as the most commonly used. Every month we stock-take our vehicles and they are restocked to the full capacity. Stock is also replaced during the month at regular intervals. If we are out of stock for one of these items there is no travel time charged to the customer for travelling to the supplier to purchase the item.

We have a large array of advanced and high tech equipment that when required, can save the customer hours or even days of labour charges. This equipment can be used to internally inspect pipework, locate and trace pipework with a depth reading, listen to burst pipes, thermally view leaks and much more.

When you need a plumber in Canberra, call us or book online and save 10% off the service call fee as we would love to work with you to solve all of your Canberra plumbing needs.

Meet The Team

Tom

Water Tight Canberra Plumber

Mike

Water Tight Canberra Plumber

Andrew

Water Tight Canberra Plumber

Nathan

Water Tight Canberra Plumber

Aaron

Water Tight Canberra Plumber

Josh

Water Tight Canberra Plumber

Jonith

Water Tight Canberra Admin Assistant

Joseph

Water Tight Canberra Admin Assistant

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How We Operate

It is our goal to ensure that every customer that works with Water Tight Canberra has a fantastic experience. The purpose of this page is to clearly inform our customers of our terms and conditions and the way we conduct business to ensure we are on the same page, reducing surprises and with the aim to increase customer satisfaction.

Click Here to view our full terms of trade which includes legal definitions and terminology.

Please note – All prices quoted on this page are GST INCLUSIVE

Cancellation

Doing Charge

Free Home Inspection and 6 Months Free Home Warranty

General Work and Quoted Jobs – (Read Me. I’m the usual)

Invoicing and Payment

Late Fees and unpaid invoices

Material Uninstalled / Removed

Satisfied with the work completed

Warranty, Workmanship and Call Backs

Our Guarantees

Cleanliness Guarantee

If we don’t leave our work area in as good or better condition than when we arrived we will pay to have that room professionally cleaned.

On Time Guarantee

If we are more than 10 minutes late without prior notification we will waive the service call fee.

We guarantee we will live up to the Master Plumbers Code of Ethics.

Proud members of the Master Plumbers Association

Over 100 genuine happy customer reviews on the internet

Lifetime Workmanship Guarantee

Cleanliness Guarantee

If we don’t leave our work area in as good or better condition than when we arrived we will pay to have that room professionally cleaned.

On Time Guarantee

If we are more than 10 minutes late without prior notification we will waive the service call fee.

We guarantee we will live up to the Master Plumbers Code of Ethics.

Proud members of the Master Plumbers Association

Over 100 genuine happy customer reviews on the internet

Lifetime Workmanship Guarantee

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Google Reviews

I am very happy with the work done by Watertight. I was especially impressed with Ryan, he was the most honest and transparent tradie I've ever had. It was clear he took pride in his work, and despite a difficult install he did a good job. I like to ask lots of questions and see what's happening and was happy to put up with me and keep me in the loop. Thanks!

Watertight Canberra was very responsive to a request for assistance to locate and fix a leaking pipe. We were fortunate to have Josh who was punctual, professional, friendly and hard working. Josh worked through a complex situation with the building material and location of pipes and was able to rectify the situation. We are very happy with the quality of work, professionalism and the competitively priced outcome of work completed. We will definitely use Watertight Canberra for any future plumbing needs and highly recommend this business!

We had an exceptional experience service from Water Tight Plumbers. From making the booking to getting the job done, the staff were professional and detail oriented. Ryan the plumber, was extremely helpful, providing knowledgeable advice and an overall extremely high level of service. With Gratitude, thanks Tom and the whole watertight team!

Fantastic experience with Water Tight Canberra! Really easy to deal with, friendly and professional. The service was fast, great quality and good pricing. Will definitely be recommending Water Tight to everyone I know. Thank you so much, Water Tight team!

Brayden was really professional, told me about the work quoted, and went out of his way to get a new water heater installed for me on the same day. Couldn't ask for more. Will definitely call Water Tight next time I need a plumber.