How We Operate
It is our goal to ensure that every customer that works with Water Tight Canberra has a fantastic experience. The purpose of this page is to clearly inform our customers of our terms and conditions and the way we conduct business to ensure we are on the same page, reducing surprises and with the aim to increase customer satisfaction.
Click Here to view our full terms of trade which includes legal definitions and terminology.
Please note – All prices quoted on this page are GST INCLUSIVE
Our cancellation policy is as follows: 1 full business day notice – No fee More than 4 business hours notice – A cancellation fee of $50 will apply More than 1 business hours notice – A cancellation fee of $96 will apply Less than 1 business hours notice – The full-service call fee and minimum […]
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There are three reasons an unexpected additional visit may be required: Call Back – when there is a fault with either the workmanship or material that we have supplied we will attend to site and repair the issue at no charge to the client. Note – A warranty call occuring due to customer supplied material/appliances […]
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Prior to the tradesman leaving the site, it is the client’s responsibility to look over all work that has been conducted to ensure that it has been fulfilled to their satisfaction. This is in relation to anything that can be visually inspected. If a client is not able to be on site they are proceeding […]
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Apprentices are a vital part of the plumbing industry and without them, your future plumbing bills would be astronomical as supply and demand will drive the price up. It is our goal that our customers do not pay any more for a job to be completed regardless of an apprentice being on site or not. […]
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If an invoice is not paid by its due date it will incur an administration fee equal to 15 minutes of labour ($35) for every 14 days that the invoice is overdue. Invoices that remain unpaid for over a month will be referred to a collection agency and all collection agency and legal costs associated […]
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Payment is due at the end of each visit on the day the work is completed. We accept: Visa and MasterCard Credit and Debit Cards (2% fee) Electronic Funds Transfer (Customer can transfer money from their smartphone app so long as they allow the tradesman to take a photo of the confirmation page to be […]
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Where we have identified a complicated or expensive job or where the client has requested additional work we will provide a quote for said work. If we have provided you with a written quote and you have accepted, the work will be conducted as per the quote description. Unless otherwise discussed, quotes require a 25% […]
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Where we have supplied a material item and it is from our standard range (ie not a specially requested item the customer has specified) we provide the labour portion of a warranty repair to our customers at no additional charge whilst the unit is under warranty. What this means to you – Let’s say we […]
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At Water Tight Canberra we are extremely proud of our carefully stocked vans that allow us to complete the vast majority of jobs without the need to visit a plumbing supplier. Our vans are restocked twice a month with a stock list we have spent considerable time developing to ensure that we have the most […]
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All material is sold with a fair and reasonable markup. It is our goal to use our buying power to purchase items at a discounted rate so that after our markup is applied the customer is paying the same as if they had of purchased it from the plumbing supplier directly. Note – pending on […]
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Certain machinery and equipment will incur a fee. There are two reasons we charge equipment fees. The first is a machine or item has a great deal of wear and tear with every use resulting in a lot of ongoing maintenance, repairs and tool replacement. A great example of this is a drain cleaning machine […]
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Doing Charge Our standard way of conducting business is via a doing charge scenario where we attend to site and diagnose the problem and assuming the issue is fairly minor we would proceed with repairing the issue. If the issue is complicated or the cost is likely to be more significant we would discuss the […]
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