How We Operate

It is our goal to ensure that every customer that works with Water Tight Canberra has a fantastic experience. The purpose of this page is to clearly inform our customers of our terms and conditions and the way we conduct business to ensure we are on the same page, reducing surprises and with the aim to increase customer satisfaction.

Click Here to view our full terms of trade which includes legal definitions and terminology.

Please note – All prices quoted on this page are GST INCLUSIVE

Free Home Inspection and 6 Months Free Home Warranty

A home inspection is a free service we offer our customers when we are on-site.  During this inspection, our experienced tradespeople will take a look over the plumbing fixtures and appliances at your home, provide you with useful information such as emergency isolation points, conduct a free water pressure test* and let you know of […]

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Cancellation

Our cancellation policy is as follows: 1 full business day notice – No fee More than 4 business hours notice – A cancellation fee of $50 will apply More than 1 business hours notice – A cancellation fee of $96 will apply Less than 1 business hours notice – The full-service call fee and minimum […]

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Warranty, Workmanship and Call Backs

There are three reasons an unexpected additional visit may be required: Call Back – when there is a fault with either the workmanship or material that we have supplied we will attend to site and repair the issue at no charge to the client. Note – A warranty call occuring due to customer supplied material/appliances […]

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Satisfied with the work completed

Prior to the tradesman leaving the site, it is the client’s responsibility to look over all work that has been conducted to ensure that it has been fulfilled to their satisfaction. This is in relation to anything that can be visually inspected. If a client is not able to be on site they are proceeding […]

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Apprentice Charges

Apprentices are a vital part of the plumbing industry and without them, your future plumbing bills would be astronomical as supply and demand will drive the price up. It is our goal that our customers do not pay any more for a job to be completed regardless of an apprentice being on site or not. […]

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Late Fees and unpaid invoices

If an invoice is not paid by its due date it will incur an administration fee equal to 15 minutes of labour ($35) for every 14 days that the invoice is overdue. Invoices that remain unpaid for over a month will be referred to a collection agency and all collection agency and legal costs associated […]

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Invoicing and Payment

Payment is due at the end of each visit on the day the work is completed.  We accept:   Visa and MasterCard Credit and Debit Cards (2% fee)  Electronic Funds Transfer (Customer can transfer money from their smartphone app so long as they allow the tradesman to take a photo of the confirmation page to be […]

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Quoted Jobs

Our standard and prefered way of doing business is to provide the customer with a Fixed Price Quote whenever we believe this will provide them with the best outcome.  A quoted job is when a fixed price is provided to the customer prior to us commencing work. It ensures the customer is fully aware of […]

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Additional Warranty on Items we Supply

Where we have supplied a material item and it is from our standard range (ie not a specially requested item the customer has specified) we provide the labour portion of a warranty repair to our customers at no additional charge whilst the unit is under warranty. What this means to you – Let’s say we […]

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Supplier travel time

At Water Tight Canberra we are extremely proud of our carefully stocked vans that allow us to complete the vast majority of jobs without the need to visit a plumbing supplier. Our vans are restocked twice a month with a stock list we have spent considerable time developing to ensure that we have the most […]

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Material – Supplied and Removed

Supplied Material All material is sold with a fair and reasonable markup. It is our goal to use our buying power to purchase items at a discounted rate so that after our markup is applied the customer is paying the same as if they had of purchased it from the plumbing supplier directly. Note – […]

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Equipment and Equipment Fees

Certain machinery and equipment will incur a fee. There are two reasons we charge equipment fees. The first is a machine or item has a great deal of wear and tear with every use resulting in a lot of ongoing maintenance, repairs and tool replacement. A great example of this is a drain cleaning machine […]

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Charge Out Rates

Doing Charge  Our standard way of conducting business when For real estate managers or if a site contact is not available or work the extent is unknown is via a doing charge scenario where we attend to site and diagnose the problem and assuming the issue is fairly minor we would proceed with repairing the […]

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Google Reviews

  • Jane Maher

    We had excellent service from Water Tight Plumbers. From making the booking to getting the job done, the staff were professional and friendly. Brad the plumber arrived on time, was extremely helpful, and cleaned up after himself. Plus, the taps don't leak anymore!

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  • PM F

    Great response time, professional, friendly service. Certainly, not the cheapest in town, but I do believe it's a good example of "you get what you pay for." I highly recommend Water Tight Canberra

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  • Peter webb

    Had excellent service from Ryan at Water Tight. Fixed toilets, new sink mixer & installed a pressure regulator to the water meter. Advised price upfront & 10% online booking discount. Job took longer than expected but the price remained the same. Quality job!

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  • viktor b

    I had Andrew come in and clean the kitchen drains on a Saturday. He did a fantastic job cleaning the drains where two other plumbers before him failed. Prompt, professional and did the job perfectly. 5/5 would recommend

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  • Dipankar Sen

    Many thanks for being open on Christmas Eve and much appreciated your service. Keep up the good work. Best wishes!

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Recent Blog Posts

High Water Pressure In Strata Buildings

As strata plumbing maintenance specialist, we are often asked by strata managers, unit owners and even other plumbers on the best way of managing high water pressure in a Strata Titled Building. Firstly, What is High Water Pressure and why should we manage it? In short, High Water Pressure can cause significant damage to all […]

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Why are Canberra Plumbers so Expensive?

I would be lying if I said I had never been asked the question “Why are plumbers so expensive in Canberra?” The people who asked this have compared our rate’s to that of a Doctor’s and Solicitor’s, and so I thought it was about time I created a blog post so that I can send […]

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    24hrs 7 Days a week

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    Canberra, ACT and region

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    02-6195-9991

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